Start your holiday safely

The right of withdrawal according to § 18 para. 1 line 10 FAGG does not apply, instead the General Terms and Conditions for the Hotel Industry AGBH 2006 apply.

A deposit of at least 20% of the total price is due upon booking. You will receive information on this in the reservation confirmation.

We recommend that you take out travel insurance with Europäische Reiseversicherung, which currently covers cancellation in the event of illness. You can find information about this here...

We will be happy to take out the insurance for you or you can use the option to take out the insurance directly online.

General details on cancellations & travel insurance can be found on our website - these are updated on an ongoing basis. 

Cancellation conditions for your vacation with us - (update autumn 2024): 

For all direct bookings in our hotel rooms & suites our general cancellation conditions apply:

• up to 1 month before the arrival date free of charge
• 1 month to 7 days before the arrival date 70% of the total arrangement price
• in the last week before the arrival date 90% of the total arrangement price
• In case of late arrival and/or early departure: 100% of the arrangement price

For all direct bookings in our chalets & apartments the following cancellation conditions apply:

• up to 2 months before the arrival date free of charge
• up to 1 month before the arrival date 40% of the total arrangement price
• 1 month to 7 days before the arrival date 70% of the total arrangement price
• in the last week before the arrival date 90% of the total arrangement price
• In case of late arrival and/or early departure: 100% of the arrangement price